All Things Being Equal: Customer Experience is EASY!
Hypothesis: A single functional corporate group can define, control and execute successfully on the customer experience
Hypothesis: A single functional corporate group can define, control and execute successfully on the customer experience
I graduated college with a degree in Economics. It was a quite awhile ago, so about the only thing I remember well is the term ceteris paribus — or “all things being equal.” It was quite the handy phrase because in economic theory, it w…