How Would You Rate This Customer Experience From Nautilus? [TRUE STORY]

I wish I could say that I recently purchased a piece of workout equipment from Nautilus, Inc — suppliers of Bowflex, Schwinn and Nautilus products). In fact, it wasn’t so recently and to date, I have still not received the product I ordered on Jan 1st, online with a debit card.. Nearly two months later, here is a short story, and the questions I would ask them about their internal processes.

After a brutal Christmas, I was convinced to drop another ~$1000 on a Schwinn 460 Elliptical for my wife. I had a price that was nearly $400 off the current price so I pulled the trigger, thinking within a few weeks we would be enjoying the benefits of an assisted cardiovascular workout in the home.

So, about 30 days in, I placed a call to check on the status of my order. The gentleman I spoke with let me know that he had no visibility into fulfillment and that the website clearly noted that the lead time was 30–45 days. I was surprised, but it seems that Nautilus builds these units somewhere else (…