The Practical Innovator's Guide to Customer-Centric Growth

The Practical Innovator's Guide to Customer-Centric Growth

Share this post

The Practical Innovator's Guide to Customer-Centric Growth
The Practical Innovator's Guide to Customer-Centric Growth
Needs: Trying to experience personalized streaming media

Needs: Trying to experience personalized streaming media

This is the flipside of the capability model and uses a Jobs-to-be-Done lens

Mike Boysen's avatar
Mike Boysen
May 04, 2023
∙ Paid
2

Share this post

The Practical Innovator's Guide to Customer-Centric Growth
The Practical Innovator's Guide to Customer-Centric Growth
Needs: Trying to experience personalized streaming media
Share

The other day I published capability maturity model that could be used with a company that is providing streaming media to consumers. But before you should use something like that, it’s critical that the business understands consumer needs. Without that understanding, they will be prioritizing capabilities that may not align with the market.

So, on the flipside I’ve developed a Jobs-to-be-Done value model that is designed to facilitate the segmentation of consumers based on their needs and prioritize those consumer needs in a way that allows us to calculate the distance between them. in

If you’re in any kind of business that provides streaming media services, you might this model to be a very helpful accelerator.

Keep reading with a 7-day free trial

Subscribe to The Practical Innovator's Guide to Customer-Centric Growth to keep reading this post and get 7 days of free access to the full post archives.

Already a paid subscriber? Sign in
© 2025 Michael A. Boysen
Publisher Privacy ∙ Publisher Terms
Substack
Privacy ∙ Terms ∙ Collection notice
Start writingGet the app
Substack is the home for great culture

Share