The Practical Innovator's Guide to Customer-Centric Growth

The Practical Innovator's Guide to Customer-Centric Growth

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The Practical Innovator's Guide to Customer-Centric Growth
The Practical Innovator's Guide to Customer-Centric Growth
Tech's Unceasing Influence on Information Exchange

Tech's Unceasing Influence on Information Exchange

Let's consider the ongoing, repeating impact of new tech on how we develop, integrate and share information.

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Mike Boysen
Aug 03, 2023
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The Practical Innovator's Guide to Customer-Centric Growth
The Practical Innovator's Guide to Customer-Centric Growth
Tech's Unceasing Influence on Information Exchange
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This is not the Application - Just an Image from the Internet

About 25 years ago I was doing a job that looked like I’d be doing the same thing over and over again, every day, for the rest of my career. So, I took a leap and got into the technology space. I had no experience coding, not even macros. I feared them.

I was handed an opportunity by a small consulting firm to help them solve a problem for one of their clients. The client was a pop-up business designed to support behind the scenes work in the big Dow Chemical lawsuit. I don’t recall the details, but this company had to staff medical professionals, legal professionals, and about 80 scribes that combined multiple document inputs from these two groups into a single database record. It was laborious and the management wanted to figure out how to speed it up, make it more accurate, and reduce their costs.

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