The Practical Innovator's Guide to Customer-Centric Growth

The Practical Innovator's Guide to Customer-Centric Growth

Share this post

The Practical Innovator's Guide to Customer-Centric Growth
The Practical Innovator's Guide to Customer-Centric Growth
The Dreaded “W” of Workflow

The Dreaded “W” of Workflow

Mike Boysen's avatar
Mike Boysen
Aug 22, 2013
∙ Paid

Share this post

The Practical Innovator's Guide to Customer-Centric Growth
The Practical Innovator's Guide to Customer-Centric Growth
The Dreaded “W” of Workflow
Share

Workflow in the CRM world quite often involves a consultant (in cahoots with a willing client) automating everything; simply because they can. I’ve been there myself (kicking and screaming); I once developed a really cool approval routing system that was end-user configurable. Unfortunately, as in my example, what was really happening was something Bill…

Keep reading with a 7-day free trial

Subscribe to The Practical Innovator's Guide to Customer-Centric Growth to keep reading this post and get 7 days of free access to the full post archives.

Already a paid subscriber? Sign in
© 2025 Michael A. Boysen
Publisher Privacy ∙ Publisher Terms
Substack
Privacy ∙ Terms ∙ Collection notice
Start writingGet the app
Substack is the home for great culture

Share