The Future of Facilities: Outcome-Driven Contracts & Workplace Readiness

Leveraging JTBD Principles to Redefine Service Value Beyond Traditional SLAs in the Hybrid Model

Table of Contents

• Introduction: The Broken Contract

• Why Old Contracts Fail in the New Hybrid World

• Introducing Jobs-to-be-Done for Workplace Services

• Elevating the Abstraction: From Siloed Services to Integrated Workplace Readiness

• Building the New Contract Strategy: Key Elements for Procurement & Operations

• Case Study / Scenario (Hypothetical)

• Conclusion & Call to Action