The Practical Innovator's Guide to Customer-Centric Growth

The Practical Innovator's Guide to Customer-Centric Growth

Share this post

The Practical Innovator's Guide to Customer-Centric Growth
The Practical Innovator's Guide to Customer-Centric Growth
The "Job" Your Competitors Don't Want You to Know

The "Job" Your Competitors Don't Want You to Know

Applying Jobs-to-be-Done to competitor strategy for a decisive market advantage.

Mike Boysen's avatar
Mike Boysen
Apr 24, 2025
∙ Paid
2

Share this post

The Practical Innovator's Guide to Customer-Centric Growth
The Practical Innovator's Guide to Customer-Centric Growth
The "Job" Your Competitors Don't Want You to Know
1
Share

𝗪𝗵𝘆 𝗮𝗺 𝗜 𝘄𝗿𝗶𝘁𝗶𝗻𝗴 𝘀𝗼 𝗺𝘂𝗰𝗵?

I want you to see that while JTBD is a method, 𝘵𝘩𝘦 𝘮𝘰𝘳𝘦 𝘪𝘮𝘱𝘰𝘳𝘵𝘢𝘯𝘵 𝘵𝘩𝘪𝘯𝘨 is that it can be applied to almost 𝙚𝙫𝙚𝙧𝙮 𝙩𝙮𝙥𝙚 𝙤𝙛 𝙥𝙧𝙤𝙗𝙡𝙚𝙢. You have a choice; you can spend years listening to someone preach about how to do a small part of it, or you can inspire yourself to dive in and solve problems that are never talked about in this small community. 𝗟𝗲𝘁'𝘀 𝗺𝗮𝗸𝗲 𝘁𝗵𝗶𝘀 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗺𝘂𝗰𝗵 𝗹𝗮𝗿𝗴𝗲𝗿.

The Blinders of Traditional Competitor Analysis

Remember Blockbuster? They spent years worrying about Hollywood Video and other local rental stores. Meanwhile, Netflix, a company mailing DVDs (and later streaming), was quietly redefining how people achieved the real job: Accessing entertainment conveniently at home. Blockbuster wasn't just blindsided; they were rendered obsolete because they focused on the current solution (physical stores, tapes/discs) instead of the underlying customer Job-to-be-…

Keep reading with a 7-day free trial

Subscribe to The Practical Innovator's Guide to Customer-Centric Growth to keep reading this post and get 7 days of free access to the full post archives.

Already a paid subscriber? Sign in
© 2025 Michael A. Boysen
Publisher Privacy ∙ Publisher Terms
Substack
Privacy ∙ Terms ∙ Collection notice
Start writingGet the app
Substack is the home for great culture

Share