The Social Customer — Complete Control or A Level of Control?
[widget id=”ad_unit-3"]ad_unit-3[/widget]I’m not going to quote it directly, because even 140 characters seems long-winded these days, but I believe Paul Greenberg’s tweetable definition of Social CRM has been blown way out of proportion. So much so, that I actually feel that I need to build a bridge. Can you believe it? The iconoclast is building a bri…