The Practical Innovator's Guide to Customer-Centric Growth

The Practical Innovator's Guide to Customer-Centric Growth

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The Practical Innovator's Guide to Customer-Centric Growth
The Practical Innovator's Guide to Customer-Centric Growth
Verizon Breaks Phones

Verizon Breaks Phones

Mike Boysen's avatar
Mike Boysen
Aug 20, 2010
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The Practical Innovator's Guide to Customer-Centric Growth
The Practical Innovator's Guide to Customer-Centric Growth
Verizon Breaks Phones
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If United broke planes, that would be really big news. So, it should be big news that Verizon breaks phones. I’ve been impatiently waiting for my Froyo update (Android 2.2). According to all reports, they were supposed to be done with the Droid 1 round on August 18th. The 18th came and went. No Froyo. Then last night (a day late — weeks of waiting), I was a excited when my phone notified me it was ready to receive an update.

I went to bed with dreams of candy canes and ice cream dancing in my head. I was going to have the new Android OS! Yay! I don’t even know what it does but I wanted it! So I jumped out of bed this morning to see the Motorola logo on my screen. It wasn’t done?

When I got to work I called Verizon on my land line and was told that this was a known problem and it was happening to others. I could take it into a store and have them attempt a master reboot. I suggested that we do it over the phone. It was just a simply key combination — and it didn’t work. “We’ll have to sh…

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