The Practical Innovator's Guide to Customer-Centric Growth

The Practical Innovator's Guide to Customer-Centric Growth

Share this post

The Practical Innovator's Guide to Customer-Centric Growth
The Practical Innovator's Guide to Customer-Centric Growth
Why is "Getting the Entire Job Done on a Single Platform" so Important for Customer Experience?

Why is "Getting the Entire Job Done on a Single Platform" so Important for Customer Experience?

I probably won't be confirming your perspective on customer experience in this post 😏

Mike Boysen's avatar
Mike Boysen
Aug 23, 2021
∙ Paid
1

Share this post

The Practical Innovator's Guide to Customer-Centric Growth
The Practical Innovator's Guide to Customer-Centric Growth
Why is "Getting the Entire Job Done on a Single Platform" so Important for Customer Experience?
1
Share

As someone who has been around since the emergence of CRM, I've seen a lot of definitions. Too many definitions. Definitions that range from technology components to some sort of "strategy." Most of these definitions have been developed around the perspective of companies (even customer-centricity), and I'm sad to report that the current iteration of co…

Keep reading with a 7-day free trial

Subscribe to The Practical Innovator's Guide to Customer-Centric Growth to keep reading this post and get 7 days of free access to the full post archives.

Already a paid subscriber? Sign in
© 2025 Michael A. Boysen
Publisher Privacy ∙ Publisher Terms
Substack
Privacy ∙ Terms ∙ Collection notice
Start writingGet the app
Substack is the home for great culture

Share