The Practical Innovator's Guide to Customer-Centric Growth

The Practical Innovator's Guide to Customer-Centric Growth

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The Practical Innovator's Guide to Customer-Centric Growth
The Practical Innovator's Guide to Customer-Centric Growth
Is Your Business Moat AI-Resistant? The Jobs-to-be-Done Litmus Test

Is Your Business Moat AI-Resistant? The Jobs-to-be-Done Litmus Test

Traditional defenses are crumbling. Uncover the four pillars of a JTBD-powered strategy to thrive in the age of AI-driven replication.

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Mike Boysen
May 15, 2025
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The Practical Innovator's Guide to Customer-Centric Growth
The Practical Innovator's Guide to Customer-Centric Growth
Is Your Business Moat AI-Resistant? The Jobs-to-be-Done Litmus Test
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It’s so good, there’s not even a bridge!

Table of Contents

  • The Crumbling Walls: Why Traditional Moats Are Under Siege by AI

  • The Unseen Fortress: Anchoring Defense in the Customer's Job-to-be-Done

  • A Novel Moat Strategy: JTBD-Powered Innovation in the AI Era

    • Pillar 1: Deep Outcome Discovery – Your Unique Blueprint.

    • Pillar 2: Innovate to Get the Entire Job Done Better – Elevating the Level of Abstraction.

    • Pillar 3: Build Proprietary Insight, Not Just Proprietary Code.

    • Pillar 4: Create a Moving Target with Continuous Outcome-Driven Innovation.

  • Case Study Sketch: From Feature Arms Race to Outcome-Dominance

  • The Future is Outcome-Centric, AI-Powered

If you’re long on time, and want to dive into a much deeper analysis of developing a competitive advantage with business moats, check out this 70 page research report on my other blog (you should subscribe 😉):

Zero Pivot Problem Solving
Fortifying the Future: Strategies for Building Sustainable Business Moats in the Age of AI
Executive Overview…
Read more
2 months ago · Mike Boysen

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