The Practical Innovator's Guide to Customer-Centric Growth

The Practical Innovator's Guide to Customer-Centric Growth

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The Practical Innovator's Guide to Customer-Centric Growth
The Practical Innovator's Guide to Customer-Centric Growth
The disruption curve will look like a hockey stick

The disruption curve will look like a hockey stick

It's not looking good for the high-touch, theatrical consulting industry. And you'll see where I'm going with this at the end of the post.

Mike Boysen's avatar
Mike Boysen
Mar 17, 2023
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The Practical Innovator's Guide to Customer-Centric Growth
The Practical Innovator's Guide to Customer-Centric Growth
The disruption curve will look like a hockey stick
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Ten years ago, I read a report published by McKinsey and Co. entitled “Disrupting the Consulting Industry.” Around the same time, Clay Christensen was talking about disrupting the University system…and he was a Harvard Business School professor!

I took note, perhaps because I’m just wired that way. Also, I’m not into the theatrics and stagecraft of traditional strategy consulting…which seemingly always needs to be redone 18-24 months later once everything changes - why don’t those strategies identify those changes and suggest countermeasures? Good question, if I do say so myself.

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“Tomorrow's consulting industry will need to look and feel very different from the one we know today. For firms to thrive, they will need to find new ways to differentiate themselves from their competitors, to become more nimble and collaborative, and to enhance the…

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