One of the things I discovered while working in industry was that - especially in the consumer world - people don't like seeing bar charts where the higher the bar, the more a customer is struggling (or the higher your opportunity). This is due to a misunderstanding of customer-centricity and also what's important in life!
Regardless, I was inspired to invert the Opportunity Score so that bars were higher when customers (and the company) were successful.
This led me to simply dump it altogether because it doesn't inform stakeholders the top N things they should do to tap new value quickly.
One of the things I discovered while working in industry was that - especially in the consumer world - people don't like seeing bar charts where the higher the bar, the more a customer is struggling (or the higher your opportunity). This is due to a misunderstanding of customer-centricity and also what's important in life!
Regardless, I was inspired to invert the Opportunity Score so that bars were higher when customers (and the company) were successful.
This led me to simply dump it altogether because it doesn't inform stakeholders the top N things they should do to tap new value quickly.